• Damaged goods will only be accepted within 7 days of you receiving your order. Our Dispatch & Goods Tracking System allows us to determine receipt date. We will not refund any goods reported more than 7 days after delivery.
• Damaged goods will be replaced or repaired.
• All goods returned must be in original packaging.
Change of Mind
• Change of mind returns must be returned within 7 days of receiving your purchase. A store credit will be issued.
Excluded products are:
- Upholstered products
- Throw rugs and cushions
- Custom order products
• For returns other than damaged items, a re-stocking fee of 15% will be charged. Also, freight 'to' will be foregone, and return freight will be borne by sender.
• For authorised return of damaged goods, please call us on (03) 9756 0100 - 10am to 4pm weekdays.